Shipping policy

At CAYLELLE, we aim to process and deliver your order as quickly as possible.

Processing Time

Orders are processed within 1–3 business days. Processing time includes order verification, quality checks, packing and preparation for shipment.

Shipping Time

Once dispatched, orders typically arrive within 4–6 business days.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

Shipping Delays

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays or unusually high order volumes.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

CAYLELLE is not responsible for orders delivered to an incorrect address entered by the customer.

Lost or Damaged Orders

If your order arrives damaged or has not arrived within the expected delivery period, please contact our customer support team with your order number and any relevant photographs. We will review the matter and assist you with the next steps.

Contact Us

If you have any questions about your order or delivery, please contact our customer support team through the contact information provided on our website.